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Autodesk FY21 Transition to Named User Program

FAQs

General information

1. What’s changing & why?

On May 7, 2020, Autodesk is launching new subscription plans that are based on people and retiring plans based on serial numbers. Like most SaaS providers, these plans are designed for named users and provide a range of administrative, support, and reporting capabilities for businesses of every size.

Customers often share their concerns over the time and resources needed to manage multiple deployment types. These new plans for named users will provide benefits, including:

  • Optimise your licensing costs, by having visibility into your usage data.
  • No need to manage your own license servers or track an anonymous serial number again.
  • Dedicated access for all employees who need it, wherever they are working – at home or in the office. No more downtime waiting for licenses.
  • Tailor support and learning content to employees based on insights.

These new plans for named users will replace those based on serial numbers:

  • Maintenance plans will retire on May 7, 2021 and cannot be further renewed.
  • Subscriptions with multi-user access will retire on August 7, 2022 and cannot be further renewed.
  • *The final versions of the 3ds Max Entertainment Creation Suite and Entertainment Creation Suite Ultimate were released in December 2020, and the final version of the Maya Entertainment Creation Suite was released in December 2019.
  • As part of retiring multi-user access, Extra Territory Rights will retire on August 7, 2022, and cannot further be renewed.
  • Starting February 29, 2020 we will no longer sell new 2 or 3-year subscriptions with multi-user access or allow renewals. Starting August 7, 2020 we will no longer sell new annual subscriptions with multi-user access.

2. What do I need to do to transition to named user?

For customers who own a subscription with multi-user access or maintenance, at your first renewal after May 7, 2020, we’ll help you transition to a plan for named users through trade-in offers that keep your costs consistent today and predictable to 2028*.

3. Maintenance trade-in offer

At your first renewal, before May 7, 2021:

  • Trade-in one standalone or network maintenance seat for one standard subscription (trade in standalone and get single-user access; trade in network and get multi-user access) at a price similar to what you’re paying in 2019 for maintenance.
  • Then, renew at an ongoing discount to 2028**.
  • At time of trade-in, choose to upgrade to an industry collection to get a comprehensive selection of tools to help you meet any project challenge—now and in the future.
  • At time of trade-in or later, choose to upgrade to a higher plan for more advanced features, such as single sign-on and detailed user reporting.
  • After trade-in, network maintenance plan customers will also have an opportunity to take advantage of the multi-user trade-in at their next renewal after August 7, 2020.

What if I don’t take the maintenance trade-in offer?

If you do not take the trade-in offer, maintenance prices will increase by 20% on August 7, 2020.  Maintenance plans will retire on May 7, 2021 and cannot be further renewed.

4. Multi-user trade-in offer

At your next renewal before August 7, 2023:

  • Trade-in one multi-user subscription or network maintenance seat for two standard subscriptions for one named user each at a similar SRP you’re paying today for your existing seat or subscription.
  • For example, if you have 20 multi-user subscriptions, you can trade them in for 40 standard subscriptions for 40 named users at a similar SRP you’re paying today.
  • Then, renew at an ongoing discount to 2028.
  • At time of trade-in, choose to upgrade to an industry collection to get a comprehensive selection of tools to help you meet any project challenge—now and in the future
  • At time of trade-in or later, choose to upgrade to a higher plan for more advanced features, such as single sign-on and detailed user reporting

What if I don’t take the multi-user/network trade-in offer before August 7, 2023?

  • Maintenance plans will retire on May 7, 2021. Subscriptions with multi-user access will retire on August 7, 2022 and cannot be further renewed.

5. Quick reference overview of transition options

Current Offering Expiration Date Action at Renewal
Standalone maintenance plan After May 7, 2020 Trade in standalone maintenance seat for one standard subscription through maintenance trade-in offer
Network maintenance plan After August 7, 2020 Trade in one network maintenance seat for two standard subscriptions through multi-user trade-in offer
Multi user-subscription After August 7, 2020 Trade in one multi-user subscription for two standard subscriptions through multi-user trade-in offer
Design & Creation Suites on standalone maintenance After May 7, 2020 Trade in and upgrade to an industry collection standard subscription through maintenance trade-in offer
Design & Creation Suites on network maintenance After August 7, 2020 Trade in one network maintenance seat for two collections standard subscriptions through multi-user trade-in offer

6. Trade-In Product Exclusions

The following products are excluded from the trade in program. Continue to renew, and we will communicate as additional information becomes available.
Arnold
CFD Premium, Ultimate
Flame***
Flame Assist***
Flame Premium***
Flare***
Helius Composites
Helius PFA
Inventor ETO
Lustre***
Moldflow Adviser Premium, Ultimate
Moldflow Insight Standard, Premium, Ultimate
Moldflow Synergy
Netfabb Local Simulation
TrueComposites – Ultimate
TruNest
VRED Core
VRED Render Node
VRED Server

*The final versions of the Entertainment Creation Suites were released in December 2019.

** Actual pricing may vary due to the impacts of currency fluctuations. Pricing commitments apply only to seats moved to subscription from maintenance pursuant to the Move to Subscription offer. This price commitment is subject to product and/or offering availability and does not apply to: new subscriptions purchased by customer; switched subscriptions (i.e., permitted switches from a subscription for one product to a subscription for another product), or substitute or successor subscription products. 

***Eligible for trade-in starting November 7, 2021. Learn more.

For full terms and conditions, click here

AUTODESK RESERVES THE RIGHT TO CANCEL, SUSPEND OR MODIFY PART OR THIS OFFER AT ANY TIME WITHOUT NOTICE, FOR ANY REASON IN ITS SOLE DISCRETION. PRICES FOR AUTODESK SOFTWARE ARE SUBJECT TO CHANGE AND MAY VARY BY COUNTRY.

*The renewal SRP for standard subscriptions obtained through this offer will increase by no more than 5% in 2021, 2023, 2025, and 2027 – with no changes in SRP for 2022, 2024, 2026 and 2028. The renewal SRP is the price that is in effect after customers have exited their secured pricing period. Savings of 3-year subscriptions is compared to the SRP for 3 consecutive, annual subscriptions.

*Current maintenance prices will experience a 20% price increase on renewals after August 7, 2020.

†The final versions of the entertainment creation suites were released in December 2019.

This offer is available at the time of maintenance and multi-user subscription plan renewal. Multi-user or network maintenance customers may trade in at your next renewal (and any subsequent renewal) before August 7, 2023, one multi-user subscription or network maintenance seat for two standard subscriptions for one named user each. This offer may not be combined with other rebates or promotions and is void where prohibited or restricted by law. The offer is subject to specific terms and conditions that will be published and available in advance of offer availability. Subscription program and benefits may vary and are subject to the applicable terms and conditions and/or terms of service. Actual retail price is determined by your reseller and is subject to currency fluctuation. Autodesk is not liable to provide any retroactive discounts due to exchange rate risk, or for purchases made through resellers. Pricing is subject to product/offering availability.

Actual pricing may vary due to the impacts of currency fluctuations. Pricing commitments apply only to seats moved to subscription from maintenance pursuant to the Move to Subscription offer. This price commitment is subject to product and/or offering availability and does not apply to: new subscriptions purchased by customer; switched subscriptions (i.e., permitted switches from a subscription for one product to a subscription for another product), or substitute or successor subscription products.

Autodesk makes software and services available on a licensed or subscription basis. Rights to install, access, or otherwise use Autodesk software and services (including free software or services) are limited to license rights and services entitlements expressly granted by Autodesk in the applicable license or service agreement and are subject to acceptance of and compliance with all terms and conditions of that agreement. When you subscribe to a plan, it may renew automatically for a fixed fee on a monthly or annual basis, subject to availability. All benefits and purchase options may not be available for all software or services in all languages and/or geographies. Access to cloud services requires an Internet connection and is subject to any geographical restrictions set forth in the Terms of Service.

Channel partners are independent and free to set their own prices. Channel partner prices may vary. Advertised discounts and savings are based on the Autodesk Suggested Retail Price (excluding taxes) for specified product. Autodesk’s Suggested Retail Price is used for reference purposes only and may not be in local currency. Actual retail price is determined by customer’s selected reseller and is subject to currency fluctuation.

Autodesk, the Autodesk logo, AutoCAD LT, 3ds Max, ArtCAM, AutoCAD, Civil 3D, FeatureCAM, Infraworks, Inventor, Inventor LT, Maya, Maya LT, MotionBuilder, Navisworks, Revit, Revit LT, Robot, Showcase, are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document.

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